Premium

1. Premium service is the ultimate cover for organisations whose business demands rapid response, 7-days a week, 365-days of the year. Network Medico will have one of NCR's engineers attend your site within 4-hours of you logging a call.  It is available in metropolitan locations and large regional centres. Network Medico can provide 4-hour response in a wide range of locations due to our extensive points of presence across Australia.

2. As a Cisco partner, NCR is able to provide all the Cisco back up support typically available through Cisco SmartNet. This includes access to the Cisco Technical Assistance Centre and the automatic availability of IOS upgrades.

3. Premium service is the network support required for mission critical business systems. 

4. Tapping into NCR's extensive network of service engineers in Australia, the Network Medico team was established so that small to medium enterprises can experience the high level of onsite Cisco service and pricing experienced by large corporations.

5. Proud of our track record to date, the Network Medico team of fully trained, highly skilled engineers will provide you with the hardware service you need, whatever the size of your business.

6. The experience and knowledge gained from managing over 20,000 service calls on behalf of our customers everyday, guarantees that NCR knows how to set and meet service level agreements, which we back up with global strength.