Log a Service Incident for Network Medico’s onsite Cisco support services for networks, routers and switches.

Network Medico customers can log a service call using the NCR @ Your Service portal.  What is NCR @ Your Service? NCR @ Your Service provides you with direct on-line access to NCR’s worldwide support infrastructure to log your service calls. This web-based tool puts NCR’s support capabilities at your fingertips. Information is conveniently available 24-hours a day, 7-days a week, all at the click of a mouse.

Key benefits:

• Simple method for your staff to log and monitor a service call
• Provides a feedback loop for the status of your service call
• All information shared is recorded, no need for time consuming telephone conversations 
• Information about your equipment is recorded in the NCR database
• On-line service requests are sent automatically to field engineers hand held device
• Fast and simplified view of your asset listing
• Simplified change management through NCR @ Your Service. 
• Direct on-line access to invoices
• Please use NCR @ Your Service for issues relating to existing services: such as address changes, equipment moves etc. 

Please use your existing login at Network Medico for any new service purchases and renewal of existing service contracts. Network Medico will remind you of any upcoming renewal anniversary dates.

Please contact us should you have any questions.